Refund policy

We will only accept returns in accordance with our return policy set out below:-

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return, unless stated otherwise.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at info@tntinteriors.co.za. Please note that returns will need to be sent to the following address: 9 Dersley Street, Nahoon, East London, 5201

Damages and issues
Please inspect your order promptly upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please include images of the damaged/defective product when contacting us.

Should the customer receive their product and wish to exchange the product (which is not defective) the customer will be liable for the delivery costs of the return to us.

Exceptions / non-returnable items
No returns will be given to customers due to unsatisfactory quality where it is found that the unsatisfactory quality pertains to parts of the product that are a natural feature of candle making, 3D printing or resin work.

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or via EFT within 10 business days.  This refund amount will be the value of your order less shipping costs, bank and payment gateway charges and a 5% processing fee.

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tntinteriors.co.za.